Conditions under which a refund can be requested for a digital pack or for the review service.
Digital packs are immediately accessible content. In accordance with the terms of sale, a customer who requests immediate access waives the right of withdrawal once the content is made available.
The seller nevertheless applies a defined refund policy for situations where the content delivered does not match what was advertised.
a file listed on the product page is missing, unreadable, or in a different format from the one stated, and the seller cannot supply or correct it within seven days;
an advertised video is permanently unavailable and cannot be replaced;
the pack received does not match the one ordered and the requested exchange is not possible;
access could never be provided, for a reason attributable to the seller.
a change of mind, a change in the customer’s project, or a lack of commercial results;
the customer already knew all or part of the content;
use of the content contrary to the license set out in the terms of sale;
a request based on an expectation that does not appear in the pack description, since the product page details the content delivered before purchase.
The slot can be cancelled or rescheduled free of charge up to 24 hours before the booked time. After that, the service is due.
If the call was paid for but could not take place for a reason attributable to the seller, the customer chooses between a new slot and a full refund.
The cost of the review is fully deducted if the customer buys a pack within 30 days of the call.
Requests are made by email to contact@fullbusinessworld.com or on WhatsApp at +33 6 89 46 00 12, stating the order reference, the pack concerned, and the reason.
The seller acknowledges receipt within two business days and replies with a reasoned decision. When a refund is granted, it is made to the original payment method within fourteen days of the decision, and access to the pack concerned is removed.
This policy supplements the legal guarantees and does not replace them. Consumer customers retain the guarantee of conformity and the guarantee against hidden defects provided by French law, as well as the right to refer the matter to the competent bodies.
